shipping policy

Thank you for shopping with NutriMates. We are committed to delivering your order efficiently and transparently. Please review our shipping policy below.

Order Processing Time

All orders placed with NutriMates are processed within 1–3 business days (excluding weekends and public holidays). During this time, your order is prepared, packaged, and handed over to our shipping partners.

In the event of high order volume or unforeseen circumstances, processing times may be slightly extended. If a significant delay occurs, you will be notified via email.

Shipping Time

Once your order has been processed and dispatched, delivery typically takes 5–7 business days, depending on your location and the carrier.

Please note that shipping timeframes are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or weather conditions.

Order Tracking

As soon as your order has shipped, you will receive a tracking link via email, allowing you to track your order in real time from dispatch to delivery.

Shipping Delays

NutriMates is not responsible for delays caused by shipping carriers or other external factors. However, if your order appears to be delayed beyond the expected timeframe, our support team will be happy to assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact NutriMates through our official support channels.