refunds

At NutriMates, customer satisfaction is our priority. Please review our refund and returns policy below.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging, including all original components and labels.

Returns that do not meet these conditions may not be accepted.

How to Initiate a Return

To initiate a return, please contact our support team at support@nutrimates.com within 14 days of receiving your order. Our team will provide you with return instructions and assist you through the process.

Items sent back without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within a reasonable timeframe.

Please note that original shipping costs are non-refundable unless the return is due to an error on our part.

60-Day Money-Back Guarantee

In addition to our standard return policy, NutriMates offers a 60-day money-back guarantee. If you are not satisfied with your purchase within 60 days of receiving your order, please contact us at support@nutrimates.com, and we will work with you to resolve the issue or provide a refund in accordance with our guarantee terms.

Exchanges

If you receive a defective or damaged item, please contact us immediately. We will arrange a replacement or refund at no additional cost.

Contact Us

For any questions regarding returns, refunds, or our money-back guarantee, please contact us at support@nutrimates.com. Our team will be happy to assist you and ensure your issue is resolved promptly.